Cookies Policy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalised web experience. You can choose not to allow cookies. However, blocking cookies may impact your experience of the site and the services we are able to offer.

What is a Cookie?

A cookie is a small text file that is placed on to your computer via your web browser when you visit a website. Cookies are used to save certain information, such as storing the contents of your shopping basket or noting the last time you visited a website. Cookies are only used to store data. They are not used to do anything harmful like start a process or infect your computer.

What cookies do we use?

There are number of cookies that are stored as soon as you visit our website. Some are from us and are necessary for certain functions of the website (like adding items to your basket), and others are from by third-party websites.

Cookies that are strictly necessary

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work then. These cookies also allow you to shop online by remembering your shopping basket contents, and enable us to enhance your current and future visits with things like special upgrade pricing, personalised greetings, and location settings:

Cookie Name Description Lifespan
ASP.NET_SessionId Used to store session and login tokens. Session
__RequestVerificationToken Used to store session and login tokens. Session
CartID Used to store products in the shopping cart. 1 Week
__cfduid The __cfduid cookie is used to identify individual clients behind a shared IP address and apply security settings on a per-client basis. 1 Year
civicAllowCookies Cookie Control: When you click "I'm happy with this..." on the Cookie Control user interface, a cookie is set in order to remember your preference. 3 Months
phpbb3_ Used to store session and login tokens when you interact with our community forums. 1 Year

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Cookie Name Description Lifespan
_pk_ref Used to track your visit on our website. 6 Months
_pk_cvar Used to track your visit on our website. 30 Minutes
_pk_id Used to track your visit on our website 13 Months
_pk_ses Used to track your visit on our website 30 Minutes
_pk_hsr Used to track your visit on our website 30 Minutes
piwik_ignore Used to tell our system that you don't want to be tracked during your visit on our website.  
lz_last_visit Used to tell our Live Support software when you have visited our website the last time. 1 Year
lz_userid Used to store your unique user ID for our Live Support software. 1 Year
lz_visits Used to store your total visits of our website. 1 Year

Third-party cookies

We are not using any third-party cookies from third-party websites at this time.

Removing Cookies

Cookies don’t stay around forever and your web browser will eventually delete them. When a website stores a cookie, it states how long the cookie should stay on the computer for - this can be for the current visit only or for a period of time, for example one year.

You can choose to delete our, or any website’s, cookies from your web browser at anytime (for help on how to do this, please contact the manufacturer of your web browser and ask for support). You can also set your web browser to not accept any cookies if you wish. You will still be able to view our web site, but you will not be able to purchase products, log in to your account, or benefit from personalised features.

Contact Information

If you have any enquiries regarding this Cookie Policy, don't hesitate to contact us at:

This document has been last updated on 20 August 2018.

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